Train the trainer...

    “Give a man a fish and he’ll eat for a day. Teach a man to fish and
    he’ll eat for a lifetime.”

Chinese proverb

Train the Trainer is a fantastic way to empower your teams and can be appropriate in many situations. If we have competed a leadership development programme, a professional selling skills workshop or call centre training needs analysis this can be complemented with a Train the trainer solution that you fully own.

• To develop and enthuse an existing training team
• To create a new training team
• To empower any company, following a training workshop, to have total control over their future training requirements
• To complement a Leadership Development Programme

EXAMPLE CASE STUDY

We delivered a Train the trainer course following a customer service and professional selling skills workshop.

We worked with the team leaders and managers and gave them the understanding, material and specific professional selling skills needed to deliver the workshop. We recommend this approach, as we believed it maximised the value of the design effort and ensured the material was brought to life by the team on an ongoing basis. Full trainer packs were made available with trainer notes, background information and set-up procedures.

• Understanding the material
• Diagnosis of the sessions
• Background information
• Walking the talk
• Demonstrating the skills needed
• Maintaining your energy
• Bringing the material to life
• Live session practice
• Feedback
• Training skills
• Facilitation the top-banana way!
• Role-plays
• Managing activities
• Handling questions

The company are now able to use the original customer service and professional selling skills sessions on an ongoing basis within their induction programme, coaching sessions and as stand-alone workshops.