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When you call to place an order or ask for support, you may not really be calling the company you think you are. The fact is, with advances in telecommunications and technology, client support and order taking can often be completed more effectively elsewhere – within a call centre.
If you’re running a call centre, you need to ensure your team is performing at maximum efficiency and working well together. Call centre training paired with UK team building may be just what you’re looking for.
If your concern is attracting, rewarding, retaining, and promoting the most talented from your staff, you need assistance. Industry wide, call centre turnover is around 40%! Just think of all that time you and your company spend hiring and replacing employees due to turnover.
With effective call centre training, employee morale can be heightened, turnover reduced, and performance and productivity increased. Plus, employees will work better together as a result of this unique UK team building.
With call centre training available distinctly for centre managers, team leaders and agents, you’ll find that everyone learns, retains, and achieves the added skills necessary to better ensure your organization’s success and improve your bottom line.
What is covered with call centre training from Top-Banana?
- Customer service on the phone
- Professional selling skills / telephone sales
- Complaint handling
- Motivation skills
- Leadership development
- Culture change workshops
- Coaching and mentoring
- HR principles and practices
- And much more!
When your call centre staff could use a boost in efficiency, effectiveness, motivation or cohesiveness, let Top-Banana deliver their award winning call centre training to your team.
Contact us today to find out how our call centre training and UK team building can help make your organization a success! |
